Managed IT Services

Managed IT Services

Proactive IT Monitoring & Management

Get the most out of your ICT with proactive monitoring and management, so you can get on with what you do best.

As an essential part of how we look after our clients, Managed Services allows us to proactively monitor your systems remotely – changing the way we manage IT setup to a proactive managed model.

What are Managed Services?

They are the services which allow our team to consistently monitor computer environments in your company. Having this system in place, enables us to remediate problems faster which could cause computers to behave erratically such as backup failure, email not working or system updates.

In the event of a major issue, an instant alert is sent to a Focus technician who will then take action to fix the threat, failure or error. Having Managed Services in place is like having your own IT manager on site but at a fraction of the price.

Focus Support Agreements

At Focus, we don’t have standard support agreements because you don’t have a standard business. We tailor each agreement to meet the unique needs of each individual businesses requirements and service levels. Services provided by us include:

  • Preventative on-site maintenance checks at a frequency suited to your IT needs
  • Proactive monitoring
  • Remote helpdesk support
  • Hardware/ software maintenance & support
  • Centralised managed services such as patch management, software deployment, antivirus monitoring and reporting.

All Focus Support Agreements are provided at a fixed monthly fee, making it a little bit easier on your IT budget.

The Smith Brothers Group who specialise in plumbing, electrical, pipeline and all trade services in Adelaide South Australia has been dealing with Rod and Focus Technology Group since 2010. Despite the "ditch" Focus are extremely responsive in further developing Timetrak and Tasktrak Professional to suit our service solution and are always professional in their approach to providing us with value added options and better solutions.

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Rebecca Penny, Smith Brothers Group

Focus looks after us well. They are conscious that we are a not-for-profit organisation and they consistently bring best-fit, personalised and cost effective - not cheap - solutions to the table.

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Sport Southland

Focus Technology Group deliver great results by offering true partnership with their clients and I would highly recommend them to anyone looking for a stand out performer in the IT Services, Software Development, Accounting Business Software sector.

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Sumaria Beaton, Te Runaka O Awarua

Focus ensures they’re always working smarter. Their greatest contribution is in keeping Presbyterian Support Service’s current. Focus keeps us informed and advises us on what we should be considering and how to get there.

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Presbyterian Support Southland

Focus have been superb, the attentiveness to meet our exact needs and flexibility have been second to none. The team is collaborative and extremely helpful and respond very quickly. I would have no hesitation recommending Focus.

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