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As an essential part of how we look after our clients, Managed Services allows us to proactively monitor your systems remotely – changing the way we manage IT setup to a proactive managed model.
They are the services which allow our team to consistently monitor computer environments in your company. Having this system in place, enables us to remediate problems faster which could cause computers to behave erratically such as backup failure, email not working or system updates.
In the event of a major issue, an instant alert is sent to a Focus technician who will then take action to fix the threat, failure or error. Having Managed Services in place is like having your own IT manager on site but at a fraction of the price.
At Focus, we don’t have standard support agreements because you don’t have a standard business. We tailor each agreement to meet the unique needs of each individual businesses requirements and service levels. Services provided by us include:
All Focus Support Agreements are provided at a fixed monthly fee, making it a little bit easier on your IT budget.
Focus Technology Group are an impressive team which delivers on their promises and are stand out performers in the IT Services, Software Development, Accounting Business Software sector.Southern REAP
For high quality IT Services, Software Development, Accounting Business Software services I would highly recommend Focus Technology Group and their team who have always gone over and above to deliver me outstanding results.Mark Lovell, Real Journeys
Focus Technology Group provides support for our EXO system which we use for general ledger, stocks and payments. This has required significant customisation and refinement, in particular to accommodate payments to suppliers. We appreciate the services of Alex Ball who has always risen to the challenge of developing changes to the basic EXO package and has proven himself to be timely, accurate and very capable over a long period.Ross M Chambers, General Manager, Provelco
The Smith Brothers Group who specialise in plumbing, electrical, pipeline and all trade services in Adelaide South Australia has been dealing with Rod and Focus Technology Group since 2010. Despite the "ditch" Focus are extremely responsive in further developing Timetrak and Tasktrak Professional to suit our service solution and are always professional in their approach to providing us with value added options and better solutions.Rebecca Penny, Smith Brothers Group
I have enjoyed attending the EXO User Community Workshops and find them very helpful. The group is a valuable resource that provides a great opportunity to discuss issues and solutions with other users. It is also great to learn about new products and features available, and promotes continual improvements which make our use of EXO easier and more efficient.Graeme Laughton-Mutu, Award Plastics