We often have a number of clients who come to us because they are having a bad experience with their phone lines and need us to resolve their issues. We have written about this topic before and why it is important to find out what needs to happen for a stable phone connection, however it is something that does continue to crop back up quite a bit. There are a number of benefits to Internet telephony but you just need to make sure all the i’s are dotted and all the t’s are crossed first.
It really doesn’t matter how big of an Internet connection you have, you still need to treat voice data differently from general Internet traffic. This is because if someone in your company is downloading a large file from the Internet, it will happily take up the whole connection – leaving you with a poor quality (or non-existent) phone call.
Internet telephony is generally referred to as SIP (Session Initiated Protocol), which means absolutely nothing to Joe Phone User. SIP is the language that does important things like controlling your call and governing the establishment and termination of your call as well.
Sometimes the way you establish the connection to your Internet Telephone Provider may be the root of your issues. But as a general rule, for voice to work well over an Internet connection it really need to be guaranteed a portion of that connection – in IT language, we call this Quality of Service or QOS. This means that no matter how busy your Internet is, your voice data will always have a portion of the Internet pipe that is available to it; and this helps stop things like voice lag, static, poor voice quality and one way traffic (i.e. you can talk but can’t be heard).
You may, in fact, already be using this technology and it may be working just fine, but we just want everyone who is considering moving to IP telephony to know the pitfalls as well as the advantages. Often voice is the first impression a potential client gets of your business and you don’t want it to be like a poorly tuned radio!
Here are a few things that you should look out for:
While there are some things you should definitely look out for, here are some good things about Internet telephony:
If you are interested in moving your telephony over to the Internet or you would just like some more information on this service, please give us a call any time and we’ll help you out.