Snow Sports NZ’s 15 employees spend their time on the mountains in New Zealand, training and competing around the world, or in the office at home base in Wanaka. Their working environment is varied and complex, dealing with the mountain environment, mobile staff and restrictive Internet speed. Because of their unique situation, Snow Sports NZ need to work with an IT company that can cater to their needs remotely and on-site. That’s where Focus comes in.
Business Manager, Jo Lynch says having Focus on board has been amazing because they have worked hard to understand exactly how the organisation operates. “There are a lot of complicated aspects of our organisation, with our staff being overseas, information moving everywhere, time differences and equipment issues. The team at Focus have been incredibly adaptable, particularly during a difficult period in which we lost funding and they knew we were going through a tough time. Karen listened to our issues and adapted the offering to suit our needs. They showed compassion and care for our situation.”
While Snow Sports NZ relies heavily on technology in order to keep in touch with its athletes and coordinate its business globally, this can be tricky due to its Wanaka-based location. Sitting in a ‘black spot’ Snow Sports NZ have no access to Ultrafast Broadband (UFB). Together with Snow Sports NZ Focus explored every possible scenario for the business, in order to set them up the best way possible. “Focus have been really helpful exploring all options for us and helping us utilise the cloud wherever possible,” Jo says.
While Snow Sports NZ credits the staff at Focus for their incredible service and IT knowledge, Jo says it’s their thorough and compassionate approach that has really set them apart from other IT companies.
“Focus has been really understanding with our financial situation, they took a look at what we were paying and have adapted their service to suit our situation, in a very practical way,” she says. “It’s a really fair and empathetic approach that we really appreciate. Day-to-day the service is just incredible; they will always reply promptly, make sure we’re informed and Focus are really organised and streamlined with their services.”
When asked what makes Focus stand out Jo said, “the team get the technical service right every time, but best of all they are always there when we need them. They are reliable, friendly and fun and we completely trust them. We recommend Focus to everyone that we can!”
The partnership between Snow Sports NZ and Focus is reciprocated. Focus sponsors one of the national awards at the Snow Sports NZ annual Awards Night. This means Focus is able to be part of the celebration and acknowledgement of Snow Sports NZ’s success.
Snow Sports New Zealand
"Day-to-day the service is just incredible; they will always reply promptly, make sure we’re informed and Focus are really organised and streamlined with their services.”