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Managed services

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Focus provides the design, planning, support and management of your IT network, to ensure your business can get the most out of your systems and software.

From large and complex, whole-of-enterprise design, to simple small business solutions, Focus can work with you to tailor the most efficient use of technology for the needs of your organisation.

We can work alongside you to evaluate your IT requirements and design and recommend the solutions that will fit your organisation and your budget, as well as providing ongoing support for your system.

Our managed services include:

End user support

Whether you’re on the road or in the office, we give you access to a South-Island wide team of dedicated support specialists. We’ll also provide you with a dedicated lead engineer, offering a consistent relationship with the people who know your systems best. Our dedicated teams are experts in a wide range of technologies (software, app, hardware or connectivity based) and can manage your third-party providers to ensure a successful outcome.

Service and support desks

To complement our End User Support, Focus also provides a pool of engineers and consultants who can offer fast and efficient first level support to your team, reducing down-time and providing knowledge and support when you need it.

Infrastructure management (support plans)

Our support plans can also give you greater peace-of-mind, taking away the stress and worry of managing your IT, and leaving you to get on with business. We provide a range of support options from extended business hours to 24 x 7 support, and offer a broad spectrum of regular maintenance, upgrade installations, security, trouble-shooting and monitoring.